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Roozbeh Karimi

Santo Domingo, Nacional, Dominican Republic

Customer Service & Negotiation Specialist with versatile communication skills

  • Handled debt negotiation for a national relief program at Broadway Support Services.
  • Provided medical insurance support for Florida Blue as a Customer Service Agent at Teleperformance.
  • Managed scheduling, appointment setting, and back-office support tasks, demonstrating adaptability and multitasking.
Customer Service
Advanced
Delivered customer support in insurance and debt relief contexts, ensuring client satisfaction and issue resolution.
Negotiation
Intermediate
Negotiated debt settlements, requiring persuasive communication and understanding of financial services.
Communication Skills
Advanced
Utilized great communication skills across multiple roles including support, negotiation, and coordination.
Technical Proficiency
Advanced
Applied advanced computer knowledge and fast learning ability to handle diverse technical tasks efficiently.
Scheduling & Support
Intermediate
Coordinated schedules and supported back-office functions, ensuring smooth operational workflow.

Languages

English
Spanish
Farsi
See Full Skillset on CazVid
October 2024 - August 2025
Appointment Setter, Schedule Coordinator, Chat & Email Support, Back Office
Freelancer
February 2024 - July 2024
Negotiator
Broadway Support Services
Debt negotiator for National Debt Relief.
2021 - 2023
Customer Service Agent
Teleperformance
Medical Insurance agent, Florida Blue.
View Complete Work History
🎓
Escuela El Millón
High School Diploma
Completed 2021
See Education & Certifications
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