Roxy

Demonstrated experience with Customer Engagement.

Demonstrated experience with Consultative Sales Approach.

Demonstrated experience with Verbal Communication.

Demonstrated experience with Written Communication.

Demonstrated experience with Document Preparation.

Built genuine rapport with a high volume of customers daily across phone, email, and chat, delivering a professional, human-centric experience on every interaction.. Applied a consultative, needs-based approach to recommend the right products and solutions, contributing to a 15% increase in sales, while maintaining expert-level product knowledge to confidently address questions and concerns.. Partnered with teammates to consistently meet and exceed KPIs for response time and satisfaction, owning personal performance metrics.

Acted as the first point of contact for clients - managing communications, scheduling appointments, and coordinating documents with professionalism and empathy while balancing multiple active cases.. Prepared and organized legal documents with strong attention to detail and accuracy, maintaining reliable records.

Engaged customers directly to understand their preferences and recommend products, driving a 20% increase in sales during tenure.. Trained and mentored new staff on customer service and sales techniques while managing inventory, transactions, and daily store operations.