Experienced customer service and technical support professional with a broad background across telecom, aviation, and retail sectors, skilled at managing diverse client interactions and operational responsibilities.
Applied interpersonal and communication skills to resolve inquiries and support clients effectively.
Provided technical assistance for Apple products and internet services, troubleshooting issues.
Managed customer relations and sales processes for automotive products, achieving targets.
Handled ticketing, document processing, and operational tasks ensuring seamless customer experiences.
AUXIS
Processed customer loan applications in a fast-paced back-office environment, ensuring accuracy and compliance with company policies.
QUALFON
Developed strategies to retain customers, achieving a significant reduction in account cancellations.
CONCENTRIX
Provided technical support for Apple products, resolving customer inquiries and technical issues effectively.
CONVERGYS
Assisted customers with cable, internet, and phone services, delivering exceptional service and troubleshooting support.
English Diploma
English Certificate
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Facilitated account openings and issued fixed-term certificates, enhancing customer satisfaction.
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Conducted passport checks and assisted with customer inquiries in a security role.
