Profesional con amplia experiencia en atención, soporte técnico y procesos operativos, enfocado en la satisfacción del cliente y la eficiencia operativa.
Proporciona asistencia y soporte técnico a clientes en diversas industrias, garantizando satisfacción.
Coordina y ejecuta tareas operativas relacionadas con préstamos, ventas y servicios en diferentes entornos.
Identifica y soluciona eficientemente problemas técnicos y de servicio para mejorar la experiencia del cliente.
Mantiene una comunicación clara y persuasiva con clientes y equipos para lograr objetivos comunes.
AUXIS
Processed customer loan applications in a fast -paced back -office environment, ensuring accuracy and compliance with company policies.
QUALFON
Developed strategies to retain customers, achieving a significant reduction in account cancellations.
CONCENTRIX
Provided technical support for Apple products, resolving customer inquiries and technical issues effectively.
CONVERGYS
Assisted customers with cable, internet, and phone services, delivering exceptional service and troubleshooting support.
English Diploma
English Certificate (40 -hour Language Assurance Program)
Discover other professionals with similar experience
Gestiona tareas múltiples en ambientes dinámicos, manteniendo la calidad del servicio.
AMAZON
Handled customer inquiries and provided technical assistance in the digital department, ensuring high levels of customer satisfaction.
AGENCIA DATSUN (Nissan)
Managed customer relations and sales processes for automotive products, achieving sales targets through effective communication.
STARTEK
Delivered support for cable, internet, and telephone services, enhancing customer experiences through effective problem -solving.
FUJITSU
Provided technical support and customer assistance, maintaining high service quality.
SYKES
Offered customer support for Motorola accounts, assisting with inquiries and troubleshooting.
Mutual Alajuela
Facilitated account openings and issued fixed -term certificates, enhancing customer satisfaction.
Continental Airlines
Managed ticketing and operational tasks to ensure smooth customer experiences.
American Airlines
Conducted passport checks and assisted with customer inquiries in a security role.
