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Hotel Operations Leader with 10+ years of luxury hospitality expertise
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Competencies
Directed front office, housekeeping, F&B, and maintenance teams to deliver seamless guest experiences.
Ensured exceptional guest satisfaction through proactive service, personalized attention, and effective complaint resolution.
Led overnight hotel functions, managing security, emergency responses, and night audit processes to uphold standards.
Recruited, trained, and mentored departmental teams to maintain high performance and engagement.
Handled budgeting, forecasting, and revenue strategies, driving improvements in RevPAR, ADR, and occupancy.
Education
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Summary
Dedicated hospitality professional with over a decade of managing high-end properties, specializing in luxury service, night operations, and team leadership. Skilled in implementing SOPs, driving revenue, and ensuring guest satisfaction across multiple frontline departments.
Key Achievements
- Managed full operational oversight for a boutique hotel, ensuring luxury standards and brand compliance.
- Led night operations at multiple high-end hotels, maintaining five-star service and operational excellence overnight.
- Developed and implemented SOPs for night shifts, many adopted hotel-wide to improve consistency and efficiency.
Experience
General Manager
Lead full hotel operations for a 30-suite rooms and 150 studio flats of boutique property, overseeing front office, housekeeping, F&B, marketing, and maintenance teams to ensure a seamless five-star guest experience., Provide strategic leadership across all hotel departments, ensuring...
Night Manager
Directed and oversaw the complete overnight operation of a high-occupancy luxury hotel with 235 rooms and multiple F&B outlets, acting as the General manager on duty and ensuring uninterrupted five-star service delivery., Led the Front Office and guest experience function during night...
Night Manager
Led all overnight operations, ensuring guest experience matched daytime standards with full service availability and responsiveness., Maintained high visibility in the lobby and public areas, offering personalized greetings and assistance to late check-ins, early departures, and in-house guests.,...
Night Duty Manager
Oversee the full hotel operation during night hours, acting as hotel manager on duty and ensuring all departments function seamlessly and report to Night Manager., Maintain exceptional guest service standards by handling enquiries, special requests, and any issues requiring prompt, professional...