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Support Specialist with logistics and team coordination experience
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Competencies
Handled inventory, stock-out prevention, and product rotation to optimize supply chain flow.
Supervised a team of pickers and delivery personnel, coordinating daily activities to improve operational efficiency.
Led the full operation of a food business, ensuring quality and managing supplier relationships.
Supported customer service operations, resolving incidents and working closely with internal teams.
Analyzed sales and product performance data to support strategic decisions at Yango Delivery.
Education
Languages
Summary
Support specialist with experience in logistics, team supervision, and business operations. Skilled in managing inventory, supporting customer service, and developing strategic relationships to enhance operational efficiency.
Key Achievements
- Managed over 230 points of sale, implementing commercial and trade marketing strategies at Yango Delivery.
- Founded and operated a pizza business, ensuring quality and consistency for two years.
- Provided comprehensive support to customer service and incident resolution at Bolivian National Brewery.
Experience
Support Specialist
Responsible for the management of an assigned territory with more than 230 points of sale, implementing commercial actions, including support in TRADE marketing activities., Responsible for preventing stock-outs and ensuring efficient product rotation on the platform., Collaborated in the planning of commercial and sales strategies to maximize product availability and demand., Analyzed sales and product performance, collaborating with the operations team to ensure adequate inventory flow., Supervised a team of 3 pickers and delivery personnel, coordinating daily tasks to ensure efficiency in order preparation and on-time delivery.
Founder
I founded and managed the entire operation of the business for 2 years, ensuring quality and consistency in the production and service of pizzas., Coordinated with product and service suppliers, developing strategic relationships to ensure efficiency in the supply chain.
Commercial Analyst
I provide comprehensive support to customer service operations, working directly with partners, users and couriers for the city of Santa Cruz., I manage the resolution of incidents, coordinating with internal teams to ensure the quality of the service., I support the implementation of continuous improvement processes, optimizing the user experience.