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Customer Service & Security Professional with experience across retail, pharmacy, and security sectors
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Competencies
Skilled in addressing customer inquiries, resolving issues, and ensuring positive client experiences.
Experienced in site assessments, vulnerability identification, and implementing security measures.
Proficient in prescription processing, medication management, and ensuring regulatory compliance.
Effective communicator capable of engaging audiences and conveying information clearly.
Education
Languages
Summary
Dedicated professional with hands-on experience in customer service, security, and pharmacy support. Skilled in client communication, safety assessments, and operational tasks, committed to delivering excellence in diverse environments.
Key Achievements
- Consistently provided exceptional customer service, resolving inquiries promptly at Best Buy and Bouclair.
- Implemented site assessments and corrective measures to enhance property security at Urban Behaviour.
- Accurately processed prescriptions and managed medication inventory, ensuring patient safety at Apollo Pharmacy.
- Handled cash, refunds, and store operations efficiently, maintaining compliance with company policies.
Experience
Part-Time Retail Sales Associate
Conducted regular site assessments to identify vulnerabilities and implement corrective measures.. Regularly sent emails to the Property Manager and the management staff regarding Property updates including Electrical and Mechanical Defects.. Managed access control by verifying employee and visitor credentials.. Monitored security cameras and conducted routine patrols to ensure the safety of the premises.
Customer Service Representative
Provided exceptional customer service by addressing inquiries and resolving issues promptly.. Assisted in merchandise presentation, ensuring compliance with brand standards and visual guidelines.. Processed transactions accurately, maintaining cash register integrity throughout shifts.. Collaborated with team members to maintain inventory levels and support restocking efforts.. Educated customers on various store services, including financing options and Geek Squad support.
Security Professional
Customer Service Associate
Resolved payment-related issues and processed refunds or exchanges as per company policies.. All store closing and opening Duties including the regular maintenance of new Inventory.. Handled cash, credit card, and digital transactions while ensuring accuracy and security for furniture purchases.. Managed approximately 30 incoming calls, Emails and faxes per day from customers.
Pharmacy Assistant
Processed prescriptions with accuracy and attention to detail, ensuring compliance with pharmacy regulations.. Assisted pharmacists in medication management, enhancing patient safety through thorough inventory checks.. Educated patients on medication usage and potential side effects, improving adherence to prescribed therapies.. Collaborated with healthcare professionals to optimize medication therapy outcomes for diverse patient populations.