Samuel - Customer Service and Sales Specialist with 5+ years in telecom and healthcare
Summary
Experienced in technical support, sales, and patient engagement with bilingual capabilities.
Key Achievements
- Supported patient engagement processes, including scheduling and medication coordination.
Skills
Provided bilingual support, handling inquiries, complaints, and objections effectively.
Promoted and sold additional service packages, contributing to revenue growth.
Resolved technical issues related to internet and TV services for customers.
Managed appointment scheduling, transportation, and medication coordination for patients.
Utilized Microsoft Excel, digital marketing, Facebook Ads, and video editing tools.
Languages
Experience
Customer Service and Sales Representative
Konecta (Representing DIRECTV)
Provided technical support to customers, resolving issues such as signal loss and internet service interruptions., Delivered detailed billing explanations, clarifying charges and promotions., Sold premium TV packages like HBO and Star, consistently exceeding monthly sales targets.
Customer Service and Technical Support Representative
Intelcia (Representing Optimum)
Managed customer inquiries and complaints, providing effective solutions and improving customer satisfaction., Explained billing statements and promotions, ensuring transparency in communication., Sold additional service packages, contributing to company revenue growth.
Patient Engagement
Caremax
Assisted customers by scheduling medical appointments and coordinating transportation services., Contacted pharmacies to manage medication deliveries for patients., Provided support in managing referrals and case follow-ups, ensuring a positive patient experience.
Education
Instituto Tecnológico Metropolitano (ITM)
Software Development
Institución Educativa Madre Laura
High School Diploma