Experiencia demostrada en Customer service experience.
Experiencia demostrada en Tech Support.
Experiencia demostrada en Callcenter Agent.
Experiencia demostrada en Trust & Safety Agent.
TTEC services
Trust & Safety agent for eBay, Metrics achievement 100%, Customer Service, security procedures, Handling of angry customers and complaints, Solution provider
Teleperformance Mexico
Technical support for an American Telecommunications company, Metrics achievement 100%, Sales, Customer Service, Handling of angry customers, Solution provider
MODA CHIC SLP
Sales and customer service in regards the products I sell
ABB MEXICO, S.A. DE C.V.
Travel Coordination for 76 engineers, Negotiation of rates with hotels and car rental companies., Strict follow up of travel budget and policies accomplishment, Control of travel expenses of 76 engineers, Events Coordination, Review of Cost Centers of expenses reports, Delivery and follow up to expenses report to the accounting department, Creation and update of a data base for expenses by category and engineer, Purchases, Elaboration of purchase orders, General Assistance to the Manager of the Division (follow up and control of expenses and AMEX), Capture of items in BAAN (administrative system for purchases), Translations, Visitors’ assistance
Executive Bilingual Secretary
Discover other professionals with similar experience
Experiencia demostrada en Wide computer software knowledge.
Manpower, S.A. (Project Hydro México AS)
Full executive assistance to a non – Spanish speaking General Manager, Travel coordination and rates negotiation with hotels and travel agencies., Budget control, Presentations, Events coordination, Expense reports follow-up, Meeting coordination, Public Relations, Confidential and personal files control, Translations, Creation and maintenance of files, Full responsibility of the General administration of the office, legal research, purchases, payments, petty cash, accounting, reports, etc.
ABN AMRO BANK, S.A.
Monitor Swift Lotus Notes Messages, generating activities report at the end of the day., Processing of Swift Messages, Send & received payments conciliation, End of day activities conciliation, Processing of Company checks, Review and custody Legal client documentation previous to the elaboration of the contracts, Signature verification in legal documentation vs contracts, Load of clients in TAS system
ABN AMRO BANK, S.A.
Full executive assistance to 6 Managers (including the General Manager), Travel coordination, Expense reports follow-up, Meeting coordination, Public Relations, Reports coordination, Translations, Coordination, update and control of CIDAR (internal sales activities system) generating several sales activities reports from a 300 clients database.
GRUPO TELECABLE MEXICANO, S.A. DE C.V.
MANAGEMENT RECRUITERS OF CUERNAVACA INC.
THE CENTER FOR BILINGUAL MULTICULTURAL STUDIES
New Balance de México
Unisys de México, S.A. de CV.
Operadora de Bolsa / Grupo Financiero Serfin
Estrada González y de Ovando Abogados
Operadora de Servicios Empresariales, S.A. de C.V.
