Nov 2025 - Present
Interpreter – Healthcare & Technical Contexts (Remote)
E‑voque
Support real‑time communication during complex healthcare and system‑related interactions requiring precision and structured problem analysis., Interpret procedural and technical explanations while preserving intent, accuracy, and compliance (HIPAA)., Operate in high‑pressure environments, adapting...
Feb 2025 - Sep 2025
Customer Support Interpreter (Remote)
Interactive Contact Center
Handled 150+ customer interactions weekly across phone and digital channels., Used ticketing workflows to track issues, prioritize cases, and ensure timely resolution., Identified recurring issues and improved resolution efficiency through clear, structured communication.
Sep 2024 - Dec 2024
Technical Support Agent (Remote)
Teleperformance
Provided technical support for security‑related hardware and software products., Diagnosed connectivity, configuration, and usability issues to restore product functionality., Guided customers through step‑by‑step troubleshooting processes using clear, customer‑friendly language., Identified...
Aug 2023 - Jan 2024
Customer Service Agent – Banking Sector
Concentrix
Resolved account and system‑related inquiries with a 90% first‑contact resolution rate., Used Salesforce and JIRA for case management, escalation, and workflow tracking., Handled sensitive financial data in compliance with strict regulatory requirements.