Dedicated Industrial Engineer with hands-on experience in process optimization, customer service, and supply chain management. Skilled in data analysis, problem-solving, and enhancing operational efficiency across diverse environments.
Applied analytical thinking to optimize operational processes and support data-driven decisions.
Effectively addresses operational and logistical challenges through strategic solutions.
Provides bilingual support with a focus on client satisfaction and issue resolution.
Experience in designing and implementing standardized procedures to improve efficiency.
Eka Corporación S.A.
Designed and implemented the standardization of production processes during an ERP migration, addressing the lack of time measurements and operational control.. Conducted time studies through field observation, identifying productive and non-productive activities for efficiency analysis.. Developed operational standards for SKUs across production lines, enhancing production planning and traceability.
Atlantic Quantum Innovations S.A.S
Provided technical support and sales management for clients of a U.S. energy retailer, handling an average of 55 cases per day via calls.. Maintained high performance standards in key metrics, including customer satisfaction, average handling time, and operational quality.. Excelled in case accuracy and English communication, reducing errors and enhancing the customer experience.
Teleperformance S.A.S
Provided logistical support and resolved inquiries for an independent art marketplace, managing an average of 60 cases per day via chat and email.. Ensured high levels of quality, customer satisfaction, and first-contact resolution (FCR), consistently meeting established KPIs.. Initially hired for a temporary position, retained due to outstanding performance and considered for growth opportunities within the operation.
High School Education
Bachelor’s Degree in Industrial Engineering
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Jerónimo Martins Colombia S.A.S
Rotated through key areas in logistics, supply chain, and operations within a hard-discount retail environment, gaining a comprehensive understanding of the supply chain.. In logistics, coordinated CEDI operations and transport analysis, ensuring proper store distribution and operational continuity.. In supply chain, managed the supplier portfolio based on demand analysis, ensuring product availability and on-time deliveries.. In operations, supported store certification under the operational efficiency model and assisted in tracking key performance indicators (KPIs) for strategic projects.
