Santiago - Customer Service and Technical Support Specialist with 40 years experience
Popayán, Cauca, Colombiaen
Worked across multiple departments including warranty, technical support, and fraud prevention
Gained extensive experience in customer service, technical issues, and fraud detection
Published on CazVidVideo interview available
Summary
Santiago offers 40 years of expertise in BPO, customer service, technical support, and fraud detection, with a commitment to helping others and continuous self-improvement.
Video Resume
Key Achievements
- Contributed to team operations in diverse industries including banking, tech, and nutrition
Skills
Customer ServiceExpert
Provided support and assistance to diverse customer bases in various industries.
Technical SupportAdvanced
Resolved technical issues related to security devices and warranty services.
Fraud PreventionIntermediate
Performed fraud detection and prevention tasks within banking operations.
Communication SkillsExpert
Applied tailored communication strategies to enhance customer interactions.
Information AnalysisIntermediate
Developed skills in understanding and analyzing large amounts of information for decision making.