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Sara Lucia Poveda

Bogotá, Bogota D.C., Colombia

Legal Assistant Specialist with 3+ years in legal and customer services

  • Supported attorneys at Alonso & Alonso by preparing immigration evidence and managing client documentation.
  • Handled debt collection processes and negotiations at Zelh, maintaining positive client relationships and legal compliance.
  • Managed customer inquiries and provided technical support at Lean Solutions, demonstrating multitasking and problem-solving skills.
Legal Documentation
Intermediate
Prepared legal evidence packets and managed client profiles, ensuring accuracy and compliance.
Customer Relationship Management
Intermediate
Maintained positive relationships through follow-up communications and dispute resolution.
Debt Collection & Negotiation
Intermediate
Negotiated payment plans, recorded interactions, and coordinated with departments to resolve disputes.
Technical Support
Intermediate
Provided technical assistance for applications and software, supporting user needs.
Client Follow-up & Communication
Intermediate
Followed up with clients via phone, email, and video conferences to ensure service quality.

Languages

English
See Full Skillset on CazVid
2024 - 2025
Bilingual Legal Assistant Specialist
Alonso & Alonso Attorneys At Law
Assist law office Paralegals by ensuring forms are completed and documents are collected, meeting deadlines, and focusing on providing an excellent client experience., Prepare immigration evidence packets, collect documentation from clients, and manage client profiles., Follow up with clients by...
2023 - 2024
Associate Vendor Manager
Zelh
Provide advice on cargo and portfolio management., Technical support in applications and software., Maintain positive customer relationships., Follow legal processes to collect debts., Negotiate payment plans or agreements to recover debt and record interactions and updates in internal systems (CRM...
2021 - 2023
Collections Agent
Lean Solutions
User information management., Help customers with technical problems., Teaching systematic processes.
2017 - 2021
Customer service representative / Sales manager
Sitel
View Complete Work History
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