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Sarai
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Language Teacher
Italian and Business English instructor. Emphasized topics related to Marketing, Administration, Branding, Finance, Leadership, Communication, and Management.
Quality Control Agent and Appointment Setter
Coordinated and scheduled patient appointments across two clinics, to ensure adherence to treatment plans, significantly improving engagement rates, enhancing communication between patients, healthcare centers, and insurance providers.. Managed high-volume outbound calls (60-70 per day).
Freelance Subtitler and Translator
Contributed as a Subtitler and Translator for the project 'Festival de las Ideas' in 2024 and 2025.
Hostess / Receptionist
Managed reservations and guest seating, executed protocol procedures for VIP guests in collaboration with security personnel, and accommodated requests for special celebrations and dietary needs, ensured optimal flow management with up to 800 covers a day during the weekends.
Guest Relations Agent
Acted as a key point of contact for VIP guests and Gold/Platinum members from check-in to departure, fostering exceptional customer service, managed complaints effectively and served as a direct liaison between the resort and the North America Headquarters.
Cruise Program Administrator
Performed as the Executive Assistant to the Cruise Director, managing office administration tasks including reports, scheduling, and safety duties.. Oversaw the International Hosts Team and Program Publisher, responsible for proofreading and editing written communications in six official languages.. Facilitated the management of simultaneous activities and themed events across various onboard venues to optimize overall revenue.
International Language Hostess
Delivered customized guest relations services based on language target, managed complaints, and assisted in various roles including help desk, lectures, hosting private events and cocktails, translations, tour escorting, and consecutive interpreting.. Engaged in public speaking: presenting theater shows and making public announcements.