Sasha-Lee - Data Entry/Customer Service

Demonstrated experience with Office Suites.

Demonstrated experience with Data Entry & Data Management.

Demonstrated experience with Google Workspace.

Demonstrated experience with Detail-oriented & Organized.

Demonstrated experience with Problem Solving.

Assisted customers with inquiries, reservations, and account updates.. Entered and maintained accurate customer data and records.. Processed transactions while ensuring documentation accuracy.. Resolved customer concerns through effective problem-solving.. Provided professional support through phone and online channels.

Provided technical support for mobile, internet, and account-related issues.. Troubleshot service problems and guided customers through solutions.. Managed customer accounts, payments, updates, and service requests.. Documented customer interactions and resolutions in internal systems.. Escalated complex issues to technical teams when needed.. Educated customers on products and services to improve retention.. Provided customer service and technical support in a high-volume environment.. Assisted with troubleshooting, account issues, and service requests.. Used CRM systems to update records and document customer cases.. Resolved customer concerns and escalated complex issues.. Supported customers through phone, email, and digital channels.. Maintained quality standards, accuracy, and customer satisfaction.

Assisted customers with inquiries, reservations, and account updates.. Entered and maintained accurate customer data and records.. Processed transactions while ensuring documentation accuracy.. Resolved customer concerns through effective problem-solving.. Provided professional support through phone and online channels.

Maintained accurate records and customer documentation for cruise bookings, emphasizing alphanumeric typing precision for financial and personal data.. Processed refunds and booking changes, requiring detailed data verification and database updates to maintain consistency in package promotions.. Interpreted complex package accommodations and promotions to provide accurate information, tracking customer requests in the reservation database.. Entered and reviewed payments and reservations, contributing to a significant reduction in booking logical errors through proactive process improvement.