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Sebastian Jaramillo Valencia

Bogotá, Bogota D.C., Colombia

Customer Service Specialist with 5+ years in Tech Support and Client Relations

  • Provided first-level technical support, resolving diverse customer issues efficiently.
  • Managed customer complaints and requests with a focus on satisfaction and retention.
  • Supported sales processes through follow-up and accurate CRM documentation.
Customer Support
Expert
Handled technical and general customer inquiries, ensuring high service quality and issue resolution.
CRM Documentation
Advanced
Maintained accurate and detailed notes in CRM systems to ensure seamless communication and follow-up.
Complaint Management
Advanced
Managed customer complaints effectively to improve satisfaction and foster client loyalty.
Sales Support
Intermediate
Provided follow-up support to sales efforts, aiding in client engagement and retention.

Languages

Spanish
English
B2+
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INSTITUTO COLOMBO SUECO, BOGOTÁ
High School Diploma
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UNIVERSIDAD SAN BUENAVENTURA DE BOGOTÁ
Bachelor’s Degree in Psychology (Undergraduate)
Completed Currently enrolled
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