Sebastian Camilo Mata Sanchez
Content Moderator and Customer Support Specialist with 5+ years of experience
- Handled multimedia content review and moderation for Tropical Sun, ensuring compliance with guidelines.
- Provided efficient technical and medical support to customers at Concentrix and Optum Colombia, maintaining professional communication.
- Performed administrative and documentation tasks, contributing to operational workflows across roles.
Content Moderation
Intermediate
Reviewed and moderated multimedia content and documents, ensuring adherence to platform guidelines.
Customer Support
Intermediate
Delivered technical, medical, and product support to customers via call centers, maintaining professionalism.
Communication Skills
Advanced
Effectively communicated with uploaders and customers through email and phone, ensuring clear, professional dialogue.
Administrative Tasks
Intermediate
Conducted administrative reviews and documentation, supporting operational processes.
Languages
English
C1+
Spanish
Matern Language
French
A1
German
A1
april 21th 2023 - January 9th 2026
Content moderator
Tropical Sun
Review and moderation of multimedia content, documents reviewer, contact via email with the uploaders, administrative tasks.
October 7th 2021 - May 23th 2022
call center agent / technical support
CONCENTRIX
Provide to the customers technical support, tracking information and product information in an efficient way using the product knowledge and a professional attitude.
September 26th 2022 - January 5th 2023
call center agent
Optum Colombia
Provide to the customers solutions or answers regarding information to their medical ensure in an efficient way and using a professional attitude.
Colegio de Formación Integral Virgen de La Peña
High School
Completed 15/11/2018
ECCI University
Professional Degree
Completed July 1st 2025
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