Sebastián - Customer Service Representative with 3+ years in Customer Support Industry

My experience was based first on in contacting the drivers for that day. I mean, for example, today I had to contact the drivers for the many different loads. For example, if the first load was at 2 p.m., I had to call or send a message to the driver two hours prior to the original time, right, to confirm if everything was good, if he was able to make the load. I had to contact the driver if the 30 minutes before the load time to confirm if he was already there, to contact him if he's having problems, or update the information, the miles, and everything. I was able also to contact the carriers, the dispatch, send emails with all requesting the information for tomorrow's load. And that's it. That was a little bit about my experience.

At that time, I don't remember the name of the tool, but I was able to see the loads that we have for our district, the drivers, the time, and also to leave notes just in case if we had the first contact, which is confirm the driver and dispatch the driver as well. So I was able to change the miles that he was going to, where he was going to, I'm sorry, and obviously to, for example, to change the amount of the pallets and everything, contact the carriers of the dispatch to request information for the driver, from the driver, and that's it.

One of the drivers rejected the option to obviously to go to, in this case, to the spot because he was having like some problems with us and everything. So I had to contact him and explain that we need to take that load, or obviously we had to contact another, like another driver, another carrier who was able to make that load. So I was able to contact the driver and explain to him that it was very important for us, and then after that, we can resolve that issue and reach a solution that we were trying to reach at that time. Fortunately, we were able to do that.

Okay, one of the main tasks that I had to do was basically take a driver to another spot because he had some problems with his truck, and also call another driver to take the load that he was waiting for. And also, I had to contact another driver because he was so late for the, in this case, for the load or the pickup as well. And we had, I had to contact him while I was doing the process with the driver who was taking the other load because the other driver was having like some difficulties with his truck. And I had also to, in this case, to contact the drivers for tomorrow or request the information for the next day, not tomorrow, I'm sorry, for the next day. I had to basically send all the information to the carriers, asking also for the name of the drivers and all related with the drivers as well, in order for me to put that information for the next day.