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Sergio Giovanni Pardo Torres

Bogotá, Bogota D.C., Colombia

Logistics Coordinator with 3+ years of supply chain and customer service experience

  • Coordinated logistics operations ensuring on-time, cost-effective deliveries and compliance with customs and transportation laws.
  • Supported business workflows by leveraging Microsoft Office tools to streamline processes and improve operational accuracy.
  • Provided bilingual customer support, managing inquiries efficiently with high satisfaction scores and tracked performance metrics for continuous improvement.
Logistics Coordination
Expert
Handled shipment planning, real-time tracking, document verification, and regulatory compliance to ensure seamless supply chain operations.
Customer Service
Advanced
Provided bilingual support via phone and chat, resolving customer issues professionally and maintaining high satisfaction levels.
Technical Skills
Advanced
Proficient in Zendesk, Freshdesk, and Microsoft Office suite for workflow efficiency and effective customer and logistics management.
Analytical Thinking
Advanced
Utilized problem-solving and analytical skills to monitor shipments, identify fraud risks, and resolve logistical issues swiftly.
Regulatory Compliance
Intermediate
Ensured adherence to customs processes, transportation laws, and prepared accurate documentation for shipments.

Languages

English
Spanish
Italian
See Full Skillset on CazVid
SEPT 2021 - OCT 2025
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Customer Care Representative (Phone, Chat)
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View Complete Work History
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Colegio de Formacion Integral Virgen de la Peña
High School Diploma
Completed NOV 2013
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Corporacion Universitaria Minuto de Dios
Civil Engineer
Completed APR 2023
See Education & Certifications

Please record a video speaking in English about your experience.

What experience do you have with dispatch software or similar tools? How have you used them to improve communication or efficiency?

Tell us about a challenge you faced while coordinating deliveries or pickups. How did you resolve it?

Can you describe a time when you successfully managed multiple dispatch requests? What strategies did you use to prioritize them?

Sergio Pardo Video Resume

Introduction highlighting my logistics coordination experience, operational achievements, bilingual communication skills, and alignment with the remote dispatcher role.

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