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Quality Assurance Agent
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Competencies
Demonstrated experience with CRM systems (Salesforce experience).
Demonstrated experience with Customer data management & accuracy.
Demonstrated experience with Data validation & record maintenance.
Demonstrated experience with Workflow adherence & process efficiency.
Demonstrated experience with Reporting support & documentation.
Education
Languages
Summary
Professional profile
Experience
Quality Assurance Agent
Evaluated completed work for accuracy, consistency, and adherence to quality standards.. Identified errors and data inconsistencies, ensuring reliable outputs.. Applied structured review criteria and documented findings clearly.. Contributed to maintaining high data quality standards across projects.
Customer Service Specialist
Used Salesforce daily to manage customer cases, update records, and maintain accurate account information.. Ensured data integrity through precise data entry and consistent documentation.. Navigated workflows within Salesforce to resolve customer inquiries efficiently.. Reviewed customer data to identify discrepancies and support accurate resolutions.. Assisted with email, social media, and back-office operations with a focus on data accuracy.. Supported team members with complex cases, improving overall workflow efficiency.
Customer Support Specialist
Provide bilingual customer support through live chat and written channels in Dutch and English.. Maintain high service standards while handling large volumes of customer inquiries.. Review customer cases carefully to identify account, security, and technical issues.. Escalate sensitive or policy-related concerns according to internal procedures.. Document cases clearly and maintain accurate records within internal systems.. Consistently meet and exceed key performance indicators for quality and productivity.
Ad Quality Rater
Evaluated digital advertisements for quality and relevance according to client guidelines.. Conducted research and analysis to improve content accuracy and performance.. Provided structured feedback to support project quality improvements.
AI Training Contributor
Assist in the development and training of AI models by providing accurate data annotations and linguistic insights.. Ensure AI responses align with Dutch language norms, cultural context, and accuracy.. Review, analyze, and refine AI-generated content to improve language understanding and contextual relevance.. Work collaboratively within a structured framework to enhance AI model efficiency and user experience.