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Competencies
Demonstrated experience with Excellent communication skills.
Demonstrated experience with Excellent interpersonal skills.
Demonstrated experience with Objectional handling skills.
Demonstrated experience with Problem-Solving skills.
Demonstrated experience with Ability to demonstrate emotional stability in critical situations.
Education
Summary
Professional profile
Experience
Customer Outreach Associate
Conducted over 300 outbound calls daily to businesses introducing the Goveloox delivery platform.. Built rapport with business owners through clear client communication, presented product benefits, and responded to questions about the Goveloox delivery platform.. Identified potential clients and generated qualified leads through effective communication.. Handled objections professionally and maintained positive interactions with prospects.. Documented customer responses and insights accurately to support follow-up, issue resolution, and improvements to the outreach strategy.
Appointment Setter / Outbound Sales Representative (Remote)
Handled high volume inbound and outbound calls daily to homeowners and property investors to introduce real estate services and identify potential clients.. Qualified leads by gathering accurate information on property ownership, selling intentions, and timelines, then communicating relevant next steps.. Scheduled appointments between interested prospects and real estate agents, improving the sales pipeline.. Handled objections professionally while maintaining positive conversations with potential clients.. Maintained accurate call records and lead information in CRM systems, supporting reliable documentation and follow-through.. Consistently exceeded weekly targets for appointments booked and qualified leads generated.
Customer Service Representative / Sales Representative
Assisted customers with inquiries about health and life insurance policies, coverage options, and claims processes.. Conducted outbound follow-up calls to prospective clients interested in insurance plans.. Educated customers on policy benefits and recommended suitable coverage options based on individual needs.. Built strong client relationships through active listening and clear communication.. Resolved customer complaints and policy concerns promptly to maintain client satisfaction.. Supported sales teams by converting inquiries into qualified leads for policy enrollment.
Outbound Caller / Customer Support Associate
Contacted residential and commercial prospects to introduce professional cleaning and facility management services.. Explained service packages and pricing while addressing customer concerns.. Scheduled service appointments for new and returning clients.. Maintained customer databases and tracked call outcomes for reporting.. Followed up with previous clients to encourage repeat bookings and referrals.. Delivered friendly, professional communication that helped improve customer retention.