Dedicated software developer with expertise in web technologies and cloud solutions.
Proficient in developing client-side and server-side applications using JavaScript frameworks.
Experience with deploying, managing, and scaling applications on AWS cloud services.
Built interactive user interfaces and single-page applications using React library.
Coordinated tasks and timelines to ensure project deliverables met deadlines.
National Debt Relief NDR
Enhanced client onboarding efficiency by 30% through the development and implementation of a streamlined pre-qualification process, utilizing CRM software for tracking and reporting on application status., Maintained high conversion and accuracy rates., Streamlined Pre-Qualification assessments by implementing automated financial data analysis tools, resulting in a 25% increase in processing speed and a 15% boost in applicant satisfaction scores.
The New York Times
Assisted subscribers with billing, accounts, and tech issues., Resolved inquiries efficiently, maintaining high satisfaction., Managed high call and chat volumes professionally., Used CRM tools for tracking and issue resolution., Managed 200+ customer interactions daily, utilizing CRM systems to streamline processes and resolve issues promptly.
United Health Care
Resolved over 150 inquiries weekly by analyzing and addressing customer concerns, leveraging CRM systems and scripts to achieve a 95% satisfaction rate across interactions., Effectively used CRM tools for case tracking and resolution., Maintained top-tier quality and compliance with HIPAA regulations.
Bachelor
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Comcast
Resolved technical issues for customers using proprietary tools and techniques, achieving a 95% customer satisfaction rate and reducing average call handling time by 15% through effective troubleshooting and clear communication., Ability to clarify technical solutions in simple terms to customers., Familiar with ticketing systems and service escalation procedures., Knowledge of data security, privacy policies, and compliance standards., Managed support tickets using advanced CRM software, leading to a 20% increase in resolution, maintaining high levels of customer satisfaction.
