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Silvia Berrío's avatar
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Silvia Berrío

Bogota, Bogota D.C., Colombia

Customer Service & Client Management with 5+ years in Telecom, Automotive, and Media

  • Supported technical and sales operations at SITEL Group, handling internet and TV support for Cox and selling packages via phone.
  • Provided customer support for vehicle purchases and claims at 24-7 Intouch, handling quality-related issues and complaints.
  • Managed client relationships and marketing campaigns for Irisium model agency, increasing client engagement and creating advertising content.
Customer Support
Advanced
Delivered tech support and customer service in telecom and automotive industries, ensuring user satisfaction.
Client Management & Communication
Advanced
Maintained and grew client relationships through constant communication, database management, and performance tracking.
Sales & Marketing
Intermediate
Executed sales strategies and created marketing campaigns, including Meta Ads, to attract and retain clients.
Language & Interpretation
Intermediate
Interpreted live medical, legal, and retail calls, with ongoing training in healthcare and legal terminology.
Digital Skills
Intermediate
Proficient in social media marketing, basic Photoshop, Excel, and video editing tools for content creation and analysis.

Languages

Spanish
native
French
basic
English
advanced (EF SET C2 - 2023)
See Full Skillset on CazVid
May. 2021 - Oct. 2021
Customer service and sales rep.
SITEL Group
Give tech support to internet and TV equipment for Cox (USA)., Sell channel and megabyte packages through phone., Process payments and refunds.
May. 2021 - Oct. 2021
Customer service and sales rep.
24-7 Intouch
Support purchases of second-hand vehicles for Vroom (USA)., Answer claims and complaints regarding quality.
April 2023 - August 2023
English Interpreter
Future Group
Interpret live medical appointments, hearings, and retail calls., Attend constant training sessions in healthcare and legal vocabulary.
August 2023 - Present
Client Manager
Irisium model agency
Register new clients using attractive copywriting and keep constant communication with them., Update the client’s database and create reports of their performance., Design plans for them to improve., Create recruiting campaigns with Meta Ads.
View Complete Work History
🎓
Universidad Nacional de Colombia
Filmmaking and TV
Completed Present
See Education & Certifications
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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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