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Customer Service Specialist with over 10 years of experience in client support and dispute resolution
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Competencies
Exceptional ability to address customer inquiries and resolve issues efficiently, ensuring high satisfaction.
Proficient in clear, professional communication across diverse channels to engage clients effectively.
Skilled in investigating and resolving billing issues and disputes to maintain positive client relationships.
Capable of organizing and maintaining digital and physical documentation for efficient operations.
Education
Languages
Summary
Dedicated professional with over a decade of expertise in customer support, dispute resolution, and client relationship management across diverse call center environments.
Key Achievements
- Successfully resolved billing disputes and negotiated resolutions, enhancing customer satisfaction.
- Maintained positive client relationships, leading to increased customer retention.
- Provided high-quality support across multiple communication channels, ensuring consistent service delivery.
Experience
QA Analist
COLLECTIONS AGENT
Investigate reasons for non-payment/return, Negotiate resolution, Respond to billing disputes, requests for refunds and logistics, etc, Maintain a positive customer relationship, Exceed standards expressed by the client, Track daily metrics and performance to attain required goals, Ensure high standards of quality in customer service., Manage customer requests and record information in the system., Generate real-time reports., Update databases and track information with a high level of accuracy.
CUSTOMER SERVICE REPRESENTATIVE
ASESOR CALL CENTER
ASESOR CALL CENTER
Provide high-quality customer support by responding to inquiries, resolving issues, and ensuring customer satisfaction through multiple communication channels., Organize and maintain digital and physical records, ensuring accuracy and easy access.
ASESOR CALL CENTER
Make and receive contacts via telephone, Use advanced call structures and techniques, Utilize concise notes/updates in corporate/client databases, Handle correspondence, calls, and emails with professionalism and discretion.