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Bilingual BPO Trainer with 4+ years in Customer Support & Training
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Competencies
Handled customer inquiries across various channels, troubleshooting issues and providing solutions.
Designed and delivered training programs for new hires and existing staff to enhance their skills.
Troubleshot connectivity and technical issues for residential clients and scheduled appropriate service visits.
Managed training material inventory and supported departmental administrative tasks.
Education
Languages
Summary
Experienced bilingual BPO professional skilled in customer support, technical troubleshooting, and staff training with a proven record of onboarding and supporting large teams.
Key Achievements
- Trained over 200 new hires in a banking campaign across multiple LOBs
- Implemented SMART goals and tailored action plans for training effectiveness
- Provided real-time chat and inbound support, resolving customer issues efficiently
Experience
Bilingual BPO Trainer ll
Trained over 200 new hires across multiple LOBs in a banking campaign, implementing SMART goals and tailored action plans.
Bilingual Agent
Provided real-time chat support, identifying root causes of customer issues and delivering effective solutions.
Bilingual Tech Support Agent
Handled inbound calls for residential services, troubleshooting connectivity issues and scheduling tech visits.
Intern
Managed training material inventory and provided administrative support to the training department.