Experienced bilingual BPO professional skilled in customer support, technical troubleshooting, and staff training with a proven record of onboarding and supporting large teams.
Handled customer inquiries across various channels, troubleshooting issues and providing solutions.
Designed and delivered training programs for new hires and existing staff to enhance their skills.
Troubleshot connectivity and technical issues for residential clients and scheduled appropriate service visits.
Managed training material inventory and supported departmental administrative tasks.
Concentrix
Trained over 200 new hires across multiple LOBs in a banking campaign, implementing SMART goals and tailored action plans.
Concentrix
Provided real-time chat support, identifying root causes of customer issues and delivering effective solutions.
Sutherland Global Services
Handled inbound calls for residential services, troubleshooting connectivity issues and scheduling tech visits.
Sutherland Global Services
Managed training material inventory and provided administrative support to the training department.
English Language Degree
Technical Program in Bilingual Experts on Business Process Outsourcing (BPO)
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