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Sofía Mora

Panamá, Panamá, Panama

Customer Service Specialist with Bilingual Communication & 5+ Years Experience

  • Managed inbound collection calls, helping clients with overdue accounts and bill inquiries, ensuring timely resolution.
  • Provided bilingual support for U.S. credit unions, resolving banking issues with multiple CRM systems efficiently.
  • Developed expertise in handling diverse financial inquiries and dispute resolution in customer service roles.
Bilingual Communication
Advanced
Utilized fluent bilingual skills to assist diverse customer bases effectively in customer service roles.
CRM Systems
Intermediate
Operated multiple banking and CRM platforms to resolve customer issues accurately and efficiently.
Conflict Resolution
Intermediate
Resolved billing discrepancies, fraud concerns, and overdue accounts through effective dispute handling.
Multitasking
Advanced
Managed multiple customer accounts and inquiries simultaneously in fast-paced call center environments.
Negotiation
Beginner
Applied negotiation skills to arrange payment plans and resolve customer disputes in collections context.

Languages

Spanish
Native
English
Advanced
See Full Skillset on CazVid
Dec 2024 - Apr 2025
Collections Agent – COX Project
Foundever
Managed inbound collection calls, assisting clients with overdue accounts, payment arrangements, and billing inquiries.
May 2025
Customer Service Representative – Coop Velera Project
Foundever
Provide bilingual customer support for a U.S. credit unions, assisting members with debit and credit card issues, account balances, billing discrepancies, and fraud investigations., Utilize multiple banking and CRM systems simultaneously to resolve financial inquiries efficiently and accurately.
View Complete Work History
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Universidad Politécnica Internacional (UPI)
Bachelor's Degree
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Instituto Tecnológico de Ciencias, Letras, Comercio y Programación
Bachelor of Science Complete
Completed 2024
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Liceo Santa Gertrudis Norte
Premedia Complete
Completed 2021
See Education & Certifications
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