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Customer Support Specialist
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Customer Support Specialist buscando nuevas oportunidades
Experiencia
Regional Livestream Operations Specialist
Lead the recruitment, onboarding, training, and ongoing support of LATAM agencies and content creators, fostering long-term partnerships and business growth.. Plan, configure, coordinate, and oversee regional livestream events, PK competitions, and promotional campaigns, ensuring successful execution from planning to completion.. Monitor livestream performance in real time, proactively identifying operational issues and implementing timely solutions to ensure a seamless experience for creators and audiences.. Provide day-to-day operational support to agencies, streamers, and internal stakeholders by resolving inquiries, troubleshooting platform-related issues, and ensuring effective communication.. Review and validate event configurations, schedules, and platform settings to ensure compliance with operational standards and campaign requirements.. Analyze operational performance, identify improvement opportunities, and contribute to process optimization initiatives that enhance efficiency and user satisfaction.. Coordinate with agency managers and regional partners to ensure the successful execution of strategic initiatives across the LATAM market.. Design and support promotional materials for livestream campaigns and PK events, contributing to audience engagement and creator participation.. Deliver a high-quality experience for creators, agencies, and viewers by maintaining operational excellence and ensuring smooth execution of all livestream activities.
Trust & Safety
Responsible for reviewing and evaluating user-generated content to ensure compliance with TikTok's Community Guidelines and platform policies.. Maintaining a safe, respectful, and high-quality environment for users by identifying policy violations and taking appropriate enforcement actions.. Worked closely with cross-functional teams, including Policy, Operations, and Quality, to discuss policy interpretations, align enforcement standards, and contribute to the continuous improvement and optimization of Trust & Safety policies.
Agency & VIP Management Advisor
Spearheaded team of Agency and VIP family advisors and event managers.. Analyzing data out of videos and create spreadsheet reports based on type of content and frequency of activity on the platform.. Create meetings with Agencies to take care of their needs.. Auditor of content to check any type of infringements.. User guidance to increase quality of content and increase possibility of reaching influencer status.. Create online guides for platform use, highlighting latest features available for content creation.
Home Office Trainer
In charge of recruiting and selecting the staff I was going to train on a monthly basis for Instacart and Sears campaigns using Zoom and Teams platforms.. I created training material, DNC reports (proof of knowledge reporting), call and quality monitoring, Up Trainings and Client facing meetings.
First Level Analyst
Bilingual IT support to users in North America, Canada and Latin America in first level hardware and software resolutions through email, chat and phone interactions.. Service Now and AirWatch platforms experience.. Consistently ranked within the top 10 agents. The ranking included Worldwide sites.. Achieved my KPI’s and solved interactions within the first contact, this made me one of the top performers and reliable due to my commitment and customer satisfaction.