solomon - Network Administrator with 5+ years in IT and cybersecurity

Toronto, Ontario, Canadaen

Maintained 99.9% network uptime by monitoring and securing over 150 endpoints.

Enhanced staff cybersecurity awareness through simulated phishing attacks and training.

Published on CazVid

Summary

Dedicated IT professional with over 5 years in network administration, technical support, and cybersecurity. Skilled in securing network endpoints, troubleshooting complex issues, and enhancing organizational security posture.

Key Achievements

Resolved complex technical issues across Windows OS and network systems, improving support efficiency.
Collaborated with security teams to ensure compliance and strengthen internal audit processes.
Automated network monitoring tasks, reducing response time and increasing system reliability.

Skills

Network SecurityExpert

Proficient in implementing and managing security tools like Windows Defender, EDR, and SIEM for robust network protection.

Network AdministrationAdvanced

Experienced in LAN/WAN management, network troubleshooting, and performance monitoring to ensure optimal connectivity.

Technical SupportExpert

Skilled in diagnosing and resolving diverse hardware and software issues, ensuring high user satisfaction.

Cybersecurity Awareness & TrainingIntermediate

Capable of designing and executing security awareness programs, including phishing simulations and staff training.

Experience

Network Administrator

Cyberdon Inc

Monitored and secured over 150 network endpoints, achieving and maintaining 99.9% uptime.. Conducted comprehensive compliance checks and collaborated with security leads for internal audits.. Automated patch updates and performed vulnerability scans across more than 200 assets.. Maintained technical documentation and managed asset control for audit readiness.. Analyzed logs using SIEM tools to detect anomalies and identify potential threats.. Investigated and resolved network incidents, significantly reducing downtime and improving response times.. Implemented robust firewall rules and network segmentation strategies to minimize unauthorized access.

IT Support Technician

Teleperformance

Delivered Tier 1/2 support to over 150 users, ensuring security-first endpoint configurations.. Assisted in simulating phishing attacks, which contributed to improved staff awareness training.. Diagnosed system vulnerabilities and facilitated compliance through meticulous ticket documentation.. Configured endpoint protection tools, including antivirus and EDR, to enhance overall system security.

Help Desk Technician

SherWeb

Resolved a wide range of technical issues related to Windows OS, application access, and endpoint security.. Maintained detailed support logs and performed root cause analysis for recurring technical problems.. Ensured all systems were configured in strict alignment with internal cybersecurity protocols.. Provided effective remote support utilizing RDP, VPN, and the company ticketing system.. Supported backup and recovery processes to safeguard against security incidents.