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Sophia Guzman Fernandez

Tamarindo, Guanacaste Province, Costa Rica

Supply Chain Inventory Analyst with 4+ years of cross-functional experience

  • Developed and maintained analysis tracking spreadsheets, charts, data for inventory management and perfect execution
  • Facilitated meetings and managed stakeholder relations to drive inventory actions across departments
  • Supported team projects and monitored tracking measures, ensuring data accuracy between Finance and Oracle
Data Analysis
Avanzado
Applied data analysis skills to monitor inventory metrics and finance data integration.
Customer Service
Avanzado
Handled customer interactions, bookings, and issue resolution in hotel and supply chain contexts.
Inventory Management
Avanzado
Managed inventory data, collaborated with supply chain teams, and optimized stock handling procedures.
Stakeholder Relations
Intermedio
Engaged with departments and external stakeholders to facilitate inventory and procurement activities.
Sustainability & Product Design
Intermedio
Promoted sustainable fashion initiatives and communicated sustainability efforts in the brand.

Languages

Spanish
native speaker
English
May 2013 - July 2025
Inventory Analyst Coordinator and Order Management, Supply Chain
Emerson
Creation, maintain an analysis of tracking spreadsheets, charts, data, slides for Inventory Management and Perfect Execution tools, meeting facilitator strategies management, managing inventory in collaboration with Supply Chain groups thought frequent engineering changes, stakeholders relations to...
present
Conscious Clothe Brand Owner
Naranja Swimwear
Conscious designer, community builder, podcast owner, the brand inspires to the nature Conscious Consumption of the Fashion, sustainability promoter by build and communicates through actions and education.
Jan 2012 - 2013
Procurement Buyer, Contractor TTS
Procter & Gamble
Purchasing Material for inventory and non-stock items, review, resolving purchase orders, investigate what/who/why material came incorrectly or damage, monitoring price increases and communicating changes.
2011 - 2012
Reception and booking
Hotel Indigo San Jose
booking of reservations from the web platform and directly, room bookings and reservation requests, in charge of logistics for VIP guests, including reviewing and preparing the room receipt, tracking special requests, and customer satisfaction after their stay, Assistance to the Sales and Events...
2009 - 2011
Reception and Concierge
Hotel Quality Real San Jose
Responsible for welcoming guests, assigning rooms and special requests, selling tour services from car rentals to eco-tours, checkout, and cashier.
2008 - 2009
Internship
Hilton Papagayo Guanacaste
In charge of the guest services office for customer service via walk-in or call, sales, reservations, and follow-up of restaurant and tour services, pharmacies, etc., Preparation of closings and follow-up, maintenance of supplier databases.
🎓
Emerson Operational Excellence
Yellow Belt certification
🎓
Grow up
Excell and Power BI certification
🎓
Centro Cultural Costarricense Americano
Speak Plus English Certification
🎓
Camara de Industrias de Costa Rica
Inventory Administration certificate
🎓
Hispanoamericana University
Tourism Administration BA

Customer Services

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