Stella Turcios
Customer Service & Sales Specialist with Proven Communication Skills
- Handled diverse customer interactions across multiple roles at Startek and IntouchCX.
- Developed skills in conflict resolution, empathy, and adaptability to improve customer satisfaction.
- Progressed through roles demonstrating increasing responsibilities in customer service and sales.
Communication Skills
Advanced
Utilized effective communication techniques to engage customers and resolve issues efficiently.
Conflict Resolution
Intermediate
Applied conflict resolution strategies to handle customer disputes and improve service experiences.
Leadership
Beginner
Assisted team members and contributed to collaborative efforts in customer service environments.
Adaptability
Intermediate
Adjusted to different roles and client needs in dynamic customer service settings.
Empathy
Advanced
Demonstrated understanding and responsiveness to customer concerns to foster positive interactions.
Languages
English
Spanish
French
2022 - Present
Customer Service Representative and Sales Representative
Startek and IntouchCX
Macris School
Bachillerato Internacional
Completed Junio 2023
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