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Stephanie Hernández Ávila

San José, San José, Costa Rica

Customer Service & Technical Support Specialist with 4+ years of frontline experience

  • Provided face-to-face customer service at Forestico Souvenir, managed transactions, and ensured positive shopping experiences.
  • Received training and supported customers in troubleshooting electronic devices at Concentrix, enhancing client satisfaction.
  • Developed skills in problem solving, multitasking, and active listening through diverse roles in retail and technical support.
Customer Service
Expert
Handled customer interactions, addressed inquiries, and resolved issues in retail and technical support environments.
Technical Support
Intermediate
Assisted customers with electronic device problems, applying troubleshooting skills learned through specialized training.
Problem Solving
Advanced
Identified and resolved customer issues promptly, demonstrating strong analytical and critical thinking abilities.
Multitasking
Advanced
Managed multiple responsibilities simultaneously in fast-paced retail and support settings efficiently.
Active Listening
Advanced
Ensured accurate understanding of customer needs and provided appropriate solutions through attentive listening.

Languages

English
B2
Spanish
Native
See Full Skillset on CazVid
Jan 2025 - Aug 2025
Cashier and Customer Service Representative
Forestico Souvenir
Worked in a retail environment providing customer service face to face and responsible for handling transactions, assisting customers, and maintaining a positive shopping experience
October 2025 - Present
Technical Support for Electronic Devices
Concentrix
I received training in how to support different customers with issues with their electronic devices. Providing an excellent customer service.
View Complete Work History
🎓
Liceo de Alajuelita
High School Diploma
Completed 2023
🎓
University of Costa Rica
Bachelor’s Degree
See Education & Certifications
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