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Stepphanie Hall Davis's avatar
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Stepphanie Hall Davis

Columbus, Ohio, United States

Customer Service professional with 5+ years in healthcare and hospitality

  • Managed patient communication and provider support in healthcare services at Concentrix
  • Handled diverse customer service tasks, including customer and supplier support at Teleperformance for Vrbo
  • Conducted collections and negotiation processes, demonstrating active engagement in financial services at Valor Global
Leadership
Intermediate
Applied leadership skills to coordinate service activities and support team collaboration.
Empathy
Advanced
Utilized empathy during patient and customer interactions to ensure understanding and satisfaction.
Effective communication
Advanced
Delivered clear and professional communication across healthcare, hospitality, and financial sectors.
Stress management
Intermediate
Maintained composure and efficiency during high-pressure customer service situations.
Proactive
Intermediate
Proactively addressed customer needs and issues before escalation.

Languages

English
C1
See Full Skillset on CazVid
11/30/2019 - 05/10/2024
CUSTOMER SERVICE
CONCENTRIX
Medical customer service, Patient communication, Provider support, Healthcare services
09/15/2019 - 11/11/2019
VRBO CUSTOMER SERVICE
TELEPERFORMANCE
Customer Service, Supplier Support, Property Management, Vrbo Experience
09/30/2017 - 08/31/2019
COLLECTIONS, CUSTOMER SERVICE
VALOR GLOBAL
Collections representative, Customer service, Negotiation
View Complete Work History
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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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