Sunayana - Customer Service professional with 5+ years of experience in retail and telecom

Handled customer interactions, resolved conflicts, and managed KPIs to ensure quality standards.

Trained new staff members and assumed departmental responsibilities when necessary.

Promoted financial products and adapted sales approaches to different customer segments.

Utilized Word, Excel, and PowerPoint for documentation, reporting, and presentations.

Manage and resolve a high volume of customer inquiries with empathy and professionalism., Assist with frontline support and Grad Bay training for new agents., Ensure adherence to contractual KPIs and quality standards., Utilize decision-support tools to provide accurate solutions and maintain...

Delivered high-quality customer support in a busy retail setting., Maintained a well-organized and stocked salesfloor to meet customer needs., Collaborated with team members to manage workload and traffic patterns., Trained new staff and stepped into department manager responsibilities when needed.

Promoted BMO MasterCard in retail and university settings., Applied effective sales strategies and adapted pitches to diverse customers.