Amplia experiencia en supervisión de centros de llamadas, administración, traducción y recursos humanos. Habilidad para gestionar operaciones, coordinar equipos y mejorar procesos administrativos.
Supervisó y coordinó operaciones en call centers promoviendo eficiencia y cumplimiento de estándares.
Realizó traducciones y facilitó comunicaciones en entornos multilingües en roles de traducción y administración.
Llevó registros financieros, realizó auditorías nocturnas y gestionó cuentas en el sector hotelero y bancario.
Coordino actividades de recursos humanos y procesos de reclutamiento en diferentes roles administrativos.
Voice Nation Communications
Monitored call center operations to ensure efficiency and compliance., Prepared daily reports, highlighting key metrics and trends., Coordinated human resources activities for remote job functions.
Courteous Communications
Provided exceptional customer service through effective communication and problem-solving skills.
Sunshine Communication
Oversaw monitoring of call center operations, ensuring adherence to quality standards., Implemented performance improvement strategies to enhance team productivity.
Self-employment
Immigration Court
Psychology and Human Resources
Business Administration
Customer Service and Quality of Services
Bachelor in Humanities
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Utilizó MS Office y Excel para preparación de informes, documentación y tareas administrativas varias.
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Executed translations between Spanish and English to facilitate communication., Drafted employment contracts, ensuring legal compliance and clarity., Managed incoming correspondence and communications for the office., Facilitated recruitment processes by coordinating interviews and assessments.,...
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Executed night audits of the hotel’s financial transactions, ensuring accuracy in reporting., Updated reservations and processed guest accounts seamlessly., Supervised night staff and cafeteria operations, maintaining high service standards.
Perpetual Savings Bank
Opened and closed customer accounts, facilitating smooth banking transitions., Managed daily branch balances, ensuring financial accuracy and security., Orientated new employees on branch procedures and policies., Generated daily, weekly, and monthly financial reports for management review.
