Taima - Work at Home - Customer Service Representative

Demonstrated experience with SEO Content Writing & Copywriting.

Demonstrated experience with Keyword Research & Content Strategy.

Demonstrated experience with Multilingual Content Creation (English & Arabic).

Demonstrated experience with Blog, Website & Email Marketing Content.

Demonstrated experience with Strong Research & Analytical Thinking.

Created monthly content plans for client campaigns, using keyword and competitor research to shape blog topics, site structure, and overall messaging.. Wrote the full website copy and launch content for Lalina Online Academy, a digital education platform set to go live in 2025 — including the full social media content plan (ideas, hooks, formats, captions) and launch-focused blog and course page content.. Designed and automated a complete email sequence for the launch, from welcome emails to sales and follow-ups.. Worked closely with designers, visual artists, and developers to ensure brand alignment.. Wrote SEO-optimized blog posts and website content for a variety of industries, tailoring each piece to the client’s brand voice, tone, and archetype.. Planned, structured, and wrote the full content for a brand-new bilingual website (Think International Schools), including English and Arabic copy for landing pages, blogs, and informational sections.. Built the content strategy from scratch, writing and optimizing 50+ articles and pages, with a strong focus on SEO, user intent, and cross-cultural clarity.

Coordinate team workflow, timelines, responsibilities, and day-to-day project needs.. Serve as the main point of contact for internal follow-up and external communication.. Develop project ideas, references, and meeting materials while keeping execution organised.

Created and managed social media content for Instagram and Twitter.. Developed strategy and voice consistency for online presence.. Responded to messages and moderated community conversations.. Provided Arabic translations and localization for digital content.. Planned and executed content independently as the sole marketing team member.

Managed daily school operations, including invoicing, fee collection, and transportation coordination.. Served as the main point of contact for staff, parents, and external vendors across phone, email, and WhatsApp.. Organized meetings, events, and internal communications to ensure smooth operations.. Maintained administrative policies and provided Arabic-English translations for documents and parent communications.

Led the Experts’ Clinic Corner at the 7th & 8th Al Sharq Youth Conferences (2023–2024), coordinating with international members and drafting communication guidelines.. Supported the Al Sharq International Fellowship (2021–2022) by managing bookkeeping, facilitating group sessions, and providing logistical guidance to fellows.. Handled content and admin tasks: summarizing articles, transcribing talks, creating visual charts, proofreading, data entry, and designing posts.