Tamara - Data entry

Experiencia demostrada en Developing data-driven strategies.

Experiencia demostrada en Performing root cause analysis.

Experiencia demostrada en Implementing process improvements.

Experiencia demostrada en Optimizing the customer journey.

Experiencia demostrada en Enhancing satisfaction, loyalty, and long-term engagement.

Lead 30+ Customer Success Specialists across multiple global programs with 100% task completion MoM through agile sprints and structured project management.. Act as primary client advisor, identifying pain points via 65+ deep dives annually, recommending operational/product improvements, and driving 8% MoM increase in customer satisfaction scores.. Grew scope by 50% in one year, taking over two new business-critical projects and successfully managing relationships across 10+ internal teams (Training, Analytics, Learning, Fraud, Performance).

Managed a team of 15 Analysts, delivering actionable insights and building cross-functional collaboration to align with client objectives.. Designed and delivered strategic client presentations, influencing decisions and building trust.. Conducted root cause analysis and implemented corrective actions, reducing recurring client issues and enhancing retention.. Acted as POC for the Training Department, ensuring completion on Training Graduation rate above 90% per wave.

Audited 300+ associates across channels, providing data-driven recommendations to improve customer experience.. Built reports and dashboards that guided leadership decisions on quality and performance improvements.. Support Operations and Clients to ensure completion with Business Goals and customer journey.

Recruited aviation technicians and mechanics, leading sourcing and outreach efforts, achieving 20+ successful calls per day with an 85% onboarding rate.. Recognized as Top Performer for exceeding recruitment targets and conversion rates.. Developed persuasive communication skills and tailored job offerings to candidate needs.. Strengthened customer service and soft skills while managing large candidate pools with more than 1 million resumes and job offers.

Customer Success Manager responsable de gestionar una cartera de hasta 2000 cuentas SMB, impulsando adopción, retención y crecimiento mediante gestión estratégica de clientes, identificación de riesgos de churn, coordinación cross-functional y análisis de feedback y necesidades técnicas.