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thulisile
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Competencies
Demonstrated experience with Calendar & Appointment Management.
Demonstrated experience with Flight & Hotel Reservations.
Demonstrated experience with Document Organization (Digital & Physical).
Demonstrated experience with Customer Service & Issue Resolution.
Demonstrated experience with Domestic & International Travel Booking.
Education
Languages
Summary
Professional profile
Experience
Receptionist/Personal Assistant
Managed office executive and personal calendars, coordinated and transcribed meetings, arranged travel flights, hotels and itineraries.. Oversaw digital and physical filing systems for both office and household needs.. Acted as primary liaison between management, clients, and service providers.. Drafted, proofread, and managed communications across email, WhatsApp, and phone channels.. Handled confidential information with professionalism and discretion.
Inbound Customer Service Agent
Responded to inbound calls and emails regarding reservations, billing inquiries, and vehicle issues.. Corrected billing and reservation errors, ensuring compliance with company policies.. Processed refunds and adjustments accurately and efficiently.. Assisted customers with new reservations, cancellations, and modifications, achieving high customer satisfaction.