Experienced inbound call center agent with 5 years dedicated to customer support and remote operations.
Handled customer inquiries and provided solutions in a call center setting.
Effectively communicated with customers to resolve issues and ensure satisfaction.
Managed inbound call center duties remotely, coordinating with team members and supervisors.
Addressed customer concerns and provided solutions within call parameters.
Maxi Security
Assisted customers with queries, purchases and service information., Resolved complaints calmly and professionally., Managed payments, receipts and accurate data entry., Maintained a friendly, welcoming environment for all customers., Demonstrated strong organizational skills.
Affinity Business Network
High School Diploma
Call Centre Training