Experienced in developing individualized education plans and fostering collaborative relationships to support students with special educational needs. Adept at administrative tasks, data management, and utilizing IT solutions to enhance educational environments.
Specialized in developing and executing tailored education plans for students with special needs, ensuring inclusive learning.
Skilled in liaising with educators, parents, and external professionals to foster effective teamwork and student development.
Proficient in managing records, scheduling, and using systems like SystemOne and Microsoft Office for efficient administrative support.
Knowledgeable in IT support, desktop applications, and data management tools to streamline daily operations.
Clarks
Transitioned from sales assistant to team leader which made me responsible for the work standard of my colleagues.. Assisted the sales manager, incorporating mathematical and financial abilities within my position.. Handled customer complaints promptly and effectively.. Trained and assisted new staff members.. Frequently changed from sales assistant to stock room assistant during busy sales periods.. Greeted customers with natural verbal communication skills and an outgoing, friendly demeanour.
The Boileau Road Surgery
Booked, amended, and cancelled patient appointments in line with the practice’s procedures.. Answered incoming telephone calls and ensured all calls were documented and redirected accordingly.. Greeted patients and visitors in the practice.. Regularly checked emails and fax machine for incoming messages.. Filed patient records.. Produced repeat prescriptions according to practice procedures and completed daily workflow.
Jamaican Cuisine
Managed 4 busy evening shifts a week during my studies, delivering a high standard of customer service.. Assisted colleagues during rush periods to promote teamwork while providing exceptional service and guest dining experience.. Incorporated ideas into front-of-house displays to market new products.. Provided training and supervised staff.. Ensured compliance with licensing, hygiene, and health and safety legislation/guidelines.. Promoted and marketed the business through social media channels.. Produced weekly rotas and orders for supplies.
Bachelor of Laws (LLB)
A-level
GCSE
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Veolia
Managed and responded to inquiries via telephone and email from residents.. Compiled and generated reports based on resident inquiries.. Entered and recorded data into the internal management system, making sure all data was captured and up to date.. Prepared accident reports including the process of resolution.. Made decisions based on the requirements of customers.
SmartSec Solutions
Managed calendars and scheduled appointments for multiple executives.. Familiarity with administrative tasks such as data entry, filing, and record keeping.. Experienced in managing multi-line phone systems and directing calls to appropriate parties.. Managed office inventory and ordering supplies.
Hewens College
Served as a form tutor, guiding and supporting a class of students in their academic and personal development.. Engaged in regular communication with parents through phone calls and emails to provide updates on their child’s progress and discuss any concerns or areas of improvements.. Conducted parent-teacher conferences, including academic review, to discuss student performance and set goals for the future.. Covered lessons in the absence of teachers.. Taught various subjects consistently throughout the week, including (PSHE, DT, and art).. Created and maintained student passports to track and support individual student progress and development.. Managed administrative tasks such as taking daily attendance and other responsibilities.
More House School
Led the development and implementation of individualized education plans for students with special educational needs.. Collaborated with teachers, parents, and external specialists to support the educational and emotional needs of students.. Monitored and evaluated the progress of students with special educational needs, adjusting strategies as necessary.. Facilitated communication between parents and the school regarding students' progress and support services.. Assisted teachers in delivering engaging and effective lessons to students with varied learning needs.. Observed and reported on student progress, helping to inform instructional planning.
