Experiencia demostrada en Active Listening.
Experiencia demostrada en Adaptability.
Experiencia demostrada en Attention to Detail.
Experiencia demostrada en Coaching and Mentoring.
Legal Soft
Completed daily tasks, maintained documentation in Litify, and ensured timely communication with clients and relevant parties to facilitate smooth case progression., Conducted regular case reviews, accurately prepared and submitted Settlement Packages and medical payment requests, and assisted attorneys with case preparation and management tasks.
Ibex
Led high-performing teams to achieve industry-leading metrics, including a 95% customer satisfaction rate (10% above average)., Excelled in team management, problem-solving, and implementing security initiatives that enhanced user trust.
Pet Media Group
Enhanced platform security, managed Spanish market operations, and optimized executive efficiency., Streamlined processes, fostered accountability, and drove revenue growth through effective leadership and strategic initiatives.
Connect International
Teaching English as a Second Language (ESL)
Associate's Degree
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Experiencia demostrada en Collaboration.
Optimized revenue cycle management by securing insurance receivables and managing hospital claims across multiple portals., Resolved credit balance discrepancies, preventing revenue loss and ensuring timely reimbursements.
Concentrix (formerly Webhelp)
Boosted Fitbit customer satisfaction through omni-channel support and efficient operations., Collaborated on platform improvements, achieving 96% user satisfaction. Increased Zwift user retention through active community engagement.
Foundever (formerly Sitel)
Exceeded customer service benchmarks, optimizing workflows and resolving issues efficiently., Strengthened brand reputations (WideOpenWest & Starbucks) and solidified market-leading positions through cross-functional collaboration and commitment to exceptional experiences.
Accedo Technologies
Boosted clothing sales through data-driven merchandising at Kohl's., Excelled in technical support and led a customer experience transformation, increasing retention and solidifying market leadership at Time Warner Cable.
