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IT Specialist with 10+ years in telecommunications and network infrastructure
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Competencies
Designed, installed, and maintained organizational network systems including LAN, WAN, and wireless configurations.
Provided hardware and software support, resolving technical issues for users and ensuring operational system stability.
Collaborated with stakeholders to develop project scope, timelines, and quality control measures for engineering initiatives.
Monitored and maintained network security systems, advised on security standards, and implemented security solutions.
Designed SharePoint pages, managed IT data, and supported web application maintenance activities.
Education
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Summary
Experienced IT specialist with expertise in network infrastructure, technical support, and project coordination within telecommunications and academic environments.
Key Achievements
- Managed network infrastructure upgrades and configurations, including LAN/WAN changes and server/ firewall management across multiple organizations.
- Led end-to-end IT support and troubleshooting, ensuring high system availability and security for clients and internal users.
- Developed project plans, coordinated technical teams, and maintained compliance with industry standards in complex engineering projects.
Experience
IT Specialist
Provide support for IT departments and end users in organizations., Ensure that computer hardware and software, as well as network and server are operational., Install programs, configure networks and database, and provide assistance to end users., Perform information security, database administrator, and server maintenance.
Telecom Engineering & IT Specialist
Collaborated closely with management to develop comprehensive project plans, define scopes, set objectives, and establish timelines and milestones., Acted as a liaison between various departments, clients, stakeholders, and engineering teams, ensuring seamless communication and alignment of objectives to achieve project goals., Oversaw and ensured adherence to quality control measures, guaranteeing engineering projects complied with industry standards and regulations., Identified potential project risks and devised effective mitigation strategies., Addressed technical issues during project execution, implementing necessary adjustments to maintain project trajectory., Managed the design, installation, and configuration of network infrastructures like Network Cabinets, switches, routers, and both indoor and outdoor setups., Implemented quality control standards for consistent outcomes and calculated energy savings to meet project LEED requirements, promoting environmental sustainability., Executed LAN/WAN infrastructure changes, including cabling, Layer 2 and Layer 3 design, switches, routers, firewalls, and network configurations., Developed and executed strategies to enhance, modify, or upgrade IT infrastructure components in alignment with organizational objectives and technological advancements., Maintained regular communication with departmental administration on pertinent IT infrastructure activities and coordinated on-site audits conducted by external providers.
IT Support, Help Desk, Programmer Analyst
Designed SharePoint master pages and page layouts, acting as the primary technical support for the company's SharePoint-related issues., Advocated for end-users, conducting testing and problem analysis for server, desktop, and IT infrastructure operations., Provided methodologies for object-oriented software development and efficient database design., Ensured network, system, and data availability and integrity through preventive maintenance and upgrades., Offered continued maintenance, bug fixes, and patch sets development for existing web applications., Maintained extensive knowledge of distribution platform guidelines and capabilities for internal development., Tracked inventory and maintained daily records efficiently., Utilized Active Directory to automate end-user computer settings, drive mappings, and desktop configurations., Standardized office structures and processes to foster collaboration and enhance overall performance., Prioritized and managed multiple open cases simultaneously while testing and evaluating new technologies.
Field Engineering
Installation and commissioning of driller's cabins worldwide, including electronic drilling instrumentation packages., Utilized electrical schematics for hydraulic, pneumatic, and electrical systems., Conducted on-site analysis, diagnosis, and resolution of complex network problems for various end-users., Recommended and implemented corrective solutions (Site Checking and Verification)., Identified, isolated, and resolved first and second-level voice problems., Assisted in escalating and transferring issues when needed, ensuring proper documentation and communication at handoff points., Assisted in proactively identifying problem areas through trending activities and reports., Coordinated technical staff support (Internal and External) for escalated problems, ensuring timely issue resolution., Managed preventive and corrective maintenance for the GSM-R network and other telecommunication subsystems., Developed, tested, and deployed network device configurations.
Network Operations Centre Engineer
Oversaw the development and maintenance of organizational computer systems and internet infrastructure., Monitored and maintained network and software components according to established guidelines and best practices., Provided 2nd and 3rd level technical support and troubleshooting to both internal and external clients., Developed robust communication and organizational skills through collaborative group projects., Applied effective time management techniques to consistently meet stringent deadlines., Demonstrated excellent verbal and written communication skills., Proficiently operated in both independent and team-based work environments., Completed paperwork diligently, identifying discrepancies and promptly addressing them for resolution., Assumed a leadership role in group projects by delegating tasks and providing constructive feedback.
IT Support
Advised senior management on proposed network security standards, contributing to their consideration and implementation., Provided detailed documentation for help desk staff regarding start-up, shutdown procedures, and initial troubleshooting of processes., Monitored network performance, offering real-time and historical statistics in comprehensive reports., Managed on-site and off-site firewall, network, and server monitoring activities., Oversaw the procurement process for parts, including tracking and managing purchases with the accounts payable department., Conducted Battery and DC power service, PDU installation and distribution on racks, and installation/configuration of Radio and mast setups., Reviewed support cases for technical accuracy, troubleshooting efficiency, and identified areas for process enhancements.