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Customer Support & Operations Specialist with 5+ years in tech retail and services
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Competencies
Managed and resolved over 100 high-volume cases daily, ensuring quality and timely responses in various customer service roles.
Created standardized email templates and improved documentation workflows to enhance efficiency and compliance.
Collaborated with internal teams to resolve billing, operational, and audit issues efficiently.
Maintained precise case notes and documentation, supporting audits and operational reviews.
Education
Languages
Summary
Experienced in handling high-volume customer inquiries and operational support in fast-paced environments. Skilled in process optimization, documentation, and cross-team coordination to ensure efficient service and compliance.
Key Achievements
- Consistently exceeded daily target of 90 attempts, reaching approximately 100 attempts daily at Dell Technologies.
- Developed reusable email templates, ensuring standardized follow-ups, reducing manual work, and maintaining compliance.
- Handled high-volume customer cases across multiple roles, ensuring accurate documentation and timely resolution.
Experience
Collections/Operations Support
Consistently exceeded daily target of 90 attempts (calls + emails), achieving approximately 100 attempts per day and resolving ~400 cases/ accounts per week., Developed reusable email templates for standardized follow-ups, ensuring timely communication, reducing manual effort, and maintaining...
Customer Service Representative
Handled high-volume post-sales customer cases (orders, returns, account issues) in a fast-paced environment while following structured processes and compliance guidelines., Ensured accurate and timely case documentation, enabling quick resolution and proper escalation when needed.
Customer Support Associate
Managed high-volume account and service cases, delivering accurate and timely resolution while adhering to quality and performance standards., Maintained detailed case notes and followed escalation procedures to support operational efficiency.