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Valeria Stephania Ortega Bernal

Guadalajara, Jalisco, Mexico

Customer Service Specialist with diverse experience in hospitality and training

  • Gained multilingual communication skills as a Medical Interpreter at Human Quality, handling diverse patient needs.
  • Supervised and participated in training procedures at Beliveo, contributing to team development and process improvements.
  • Provided frontline service in roles such as Receptionist, Waitress, and General Worker, demonstrating adaptability and strong customer interaction skills.
Customer Service
Expert
Delivered quality service and support across hospitality and medical settings, ensuring customer satisfaction.
Language Skills
Advanced
Communicated effectively in English, supporting interpreters and service roles requiring multilingual ability.
Data Management
Intermediate
Handled data retention and organization tasks, contributing to efficient record-keeping and information management.
Training
Intermediate
Participated in and facilitated training procedures, enhancing team skills and operational efficiency.
Computer Proficiency
Intermediate
Utilized computer skills for various administrative and clerical tasks across different roles.

Languages

Spanish
Native
English
Advanced
See Full Skillset on CazVid
June 2010 - February 2011
Receptionist
Herramientas y servicios hidroneumaticos
January 2009 - July 2010
Waitress
Rochatos
December 2017 - 2019
Waitress
La Santa Chela
September 2019 - November 2022
General Worker
Cinepolis
November 2022 - January 2023
Training Supervisor
Beliveo
February 2023 - January 2025
Medical Interpreter
Human Quality
View Complete Work History
🎓
University of Guadalajara
High School Diploma
🎓
University of Guadalajara
Bachelor's Degree
🎓
University of Guadalajara
Bachelor's Degree
See Education & Certifications
✨

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