Vanessa Lucía Gutiérrez Guido
Customer Service and Tech Support Agent with 2+ years of experience
- Awarded Top Agent at IBEX in May 2023 for outstanding customer service.
- Managed multiple chat interactions simultaneously, demonstrating multitasking skills.
- Mentored new agents, contributing to team development and knowledge transfer.
Customer Service
Advanced
Provided high-quality customer support with a satisfaction rate of 95%.
Tech Support
Intermediate
Resolved technical issues pertaining to ISP services efficiently.
Sales & Appointment Setting
Intermediate
Engaged clients actively to increase sales and managed appointment scheduling.
Software Management
Intermediate
Handled SAP Business One and Salesforce software for sales and customer tracking.
Leadership & Mentoring
Intermediate
Mentored new agents to enhance team productivity and service quality.
Languages
Spanish
Native
English
Fluent
July 2022 - November 2023
Customer Service Agent
IBEX
Customer Service and Tech Support Agent for an ISP Company., Top Agent Award May 2023., Ability to take up to 4 chats at the same time., Mentor for new agents., Customer satisfaction average: 95%
January 2021 - June 2022
Sales
AICONFORT
Sales Agent for a Refrigeration, Air Conditioner and Parts Company., Warehouse Manager., Store Branch Supervisor., SAP Business One Software Management.
September 2024 - September 2024
Appointment Setter
The Lisinski Law Firm
Freelancer Agent, Goal Oriented, Experienced in dealing with sensitive cases, Inmigration Services, SalesForce Software Management
UNI - Universidad Nacional de Ingeniería
Electronics Engineering Student
January 2018
IPLS – Instituto Pedagógico La Salle
Completed November 2017
Customer Service and Tech Support
Hi, it will be a pleasure to introduce myself, my name is Vanessa and I'm 23 years old. When it comes about my job experience, I have worked in customer service, tech support, and appointment setter. Also, I have received training as a medical interpreter so I kinda know what to expect when it comes to interpretation. I see myself as a curious person, adaptive, and I like to challenge myself, to always look beyond the wall and go the extra mile, so I can excel in my job.
