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Verónica Olivera's avatar
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Verónica Olivera

Montevideo, Montevideo Department, Uruguay

Project Manager with 10+ years in digital media and healthcare

  • Led a team of 10-15 billing agents at Ingenious Americas, overseeing training, work process improvement, and project organization.
  • Managed end-to-end development of digital and print advertising projects at Hogarth, ensuring client satisfaction through quality control and feedback.
  • Facilitated communication with insurance providers and managed sensitive medical records at Ingenious Americas, ensuring compliance and prompt follow-up.
Project Management
Advanced
Utilized project management skills to oversee diverse projects from initiation through delivery, coordinating teams and resources effectively.
Team Leadership
Advanced
Supervised and developed teams, including training, process creation, and performance oversight.
Client Communication
Intermediate
Maintained regular contact with clients, managed issue escalation, and implemented process improvements.
Quality Assurance
Intermediate
Conducted analysis and quality control processes to ensure project and operational standards.
Technical Tools
Intermediate
Proficient in Figma, Jira, Office Suite, and Google tools to facilitate project planning and documentation.

Languages

Spanish
Native
English
Advanced/Professional
See Full Skillset on CazVid
Dec 2021 - Sept 2024
Team leader
Ingenious Americas
Supervision of a team of 10 to 15 billing agents., Organization and oversight of projects according to client requirements., Regular communication with clients, issue escalation management, and proposal of improvements., Conducting analysis and quality assurance., Ongoing training and development of the team., Creation and enhancement of work processes.
Dec 2019 - Dec 2021
Medical billing agent
Ingenious Americas
Contact with medical insurance providers to follow up on the status of invoices related to medical services performed at the University of Utah (university hospital)., Handling of sensitive and protected information, such as medical records and patient demographic data.
Sept 2024 - Oct 2024
Project manager
Hogarth
Management of the end-to-end development of digital and print advertising projects, overseeing all phases from project reception to production, quality control, and client feedback to ensure satisfaction.
View Complete Work History
?
UdelaR
Bachelor’s Degree
Mar 2025
?
Coderhouse
Diseño UX/UI
2024
?
Coursera
Project management
2024
See Education & Certifications
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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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