Víctor - Data Entry & Quality Analyst with 5+ years in BPO and retail

Handled data retrieval, entry, and report generation, ensuring accuracy and compliance.

Created analytical spreadsheets and quality reports to monitor and improve customer service outcomes.

Developed coaching programs and supported team development in customer service environments.

Provided excellent customer support and handled client interactions in retail and call center settings.

Retrieved data from various sources and entered it into databases, ensuring accuracy and completeness of data and improving data quality., Updated existing records with new data, ensuring that databases were up to date and accurate, resulting in improved organizational performance., Maintained confidentiality of sensitive data and followed data entry procedures and standards, ensuring compliance with regulatory requirements and protecting sensitive information., Generated reports from databases and analyzed data to identify trends and patterns, providing valuable insights.

Developed several effective spreadsheets used to analyze call data., Created ongoing coaching programs for customer service associates based on customer satisfaction data., Administered regular customer satisfaction surveys to regular customers., Created ongoing quality report for managers based on customer service associates outcomes, highlights and improvement plan., Offered innovative ideas for improving call center morale and encouraging hard work.

Responsible for developing and coaching sales team and driving business through sales, clienteling and customer service., Maintained awareness of all product knowledge information, merchandise promotions, test merchandise, and advertisements., Assisted in processing and replenishing merchandise, participate in receiving and monitoring floor stock., Ensured that product delivers and movements are processed according to company stock guide guidelines., Offered ideas for obtaining improvement and positive results.