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Victor
Customer Service Representative / Tech Support
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Competencias
Experiencia demostrada en Salesforce CRM.
Experiencia demostrada en Technical Support.
Experiencia demostrada en Programming.
Experiencia demostrada en Communication.
Experiencia demostrada en Leadership.
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Perfil profesional
Experiencia
Customer Service Representative / Tech Support
Delivered technical troubleshooting and product support for Dyson customers through inbound calls and chat.. Assisted customers with diagnostics, repairs, warranty claims, exchanges, refunds, and replacements.. Managed 50+ customer interactions daily while maintaining excellent customer satisfaction.. Utilized Salesforce CRM to document customer interactions and manage support cases.. Collaborated with logistics, repair centers, and internal departments to ensure timely issue resolution.. Maintained high-quality assurance scores while consistently meeting performance metrics and KPIs.. Handled complex customer escalations professionally while providing exceptional customer experiences.
Customer Support & Sales Specialist
Respond to customers across Facebook Messenger, Instagram, WhatsApp Business, and the company website.. Manage inbound and outbound customer calls.. Recommend smartphones, accessories, and financing solutions based on customer needs.. Guide customers through financing applications and purchasing processes.. Perform customer follow-up to improve satisfaction and retention.. Resolve technical questions regarding smartphones, mobile services, and device troubleshooting.. Monitor multiple communication channels simultaneously while maintaining fast response times.. Generate sales by converting customer inquiries into completed purchases.