Victor Parra
Customer Service & Support Specialist with 5+ years in client solutions
- Provided consistent support across multiple roles, ensuring customer satisfaction
- Managed communications between diverse stakeholders including patients and providers
- Documented and resolved technical and service inquiries to enhance service quality
Customer Support
Advanced
Handled customer inquiries, complaints, and technical issues across various roles.
Communication Skills
Advanced
Facilitated clear communication between patients, providers, and technical teams.
Problem Solving
Intermediate
Resolved customer concerns effectively, ensuring timely issue resolution.
Documentation & Record Keeping
Intermediate
Maintained accurate records of customer interactions, product orders, and technical issues.
Appointment Scheduling
Intermediate
Coordinated scheduling and inquiries, improving operational workflow.
Languages
Spanish
Native
English
Fluent
May 2023 - Sep 2024
Customer Service Agent
Broadway Support Services
Assisted clients with prescriptions and eyewear purchases., Provided solutions to enhance customer satisfaction., Managed return inquiries efficiently., Scheduled patient appointments and managed inquiries., Facilitated clear communication between patients and providers., Resolved concerns to improve satisfaction.
May 2022 - Feb 2023
Patient Care Coordinator
Teleperformance
Oct 2021 - Apr 2022
CUSTOMER EXPERIENCE SPECIALIST
TrueShore
2019
Integral Risk Manager
L & Nuñez Asoc.
2019
High-Risk Manager
GIVI
May 2021 - Aug 2021
Customer Service Agent
Alorica
Assisted with product selection and order processing., Documented interactions for quality improvement.
Nov 2019 - Apr 2021
Technical Support Agent
Continuum Global Solutions
Provided technical support and troubleshooting., Ensured timely issue resolution and customer satisfaction.
Universidad Tecnológica De Santiago
Bachelor’s
Completed Expected in 2027
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