Victor Victor Aybar

Santo Domingo, Nacional, Dominican Republic

Customer Service Specialist with 6+ years of support experience

Provided comprehensive customer support across healthcare, retail, and legal sectors, handling policy explanations, claims, and appointment bookings.
Developed bilingual communication skills in English and Spanish to assist diverse client bases effectively.
Gained extensive experience in data entry, CRM systems, troubleshooting, and guiding customers through service processes.

Customer Service & Client Support

Expert

Delivered support in healthcare, retail, and legal environments, ensuring customer satisfaction and issue resolution.

Data Entry & CRM Systems

Advanced

Performed data entry tasks and used CRM platforms to track customer interactions and process information efficiently.

Problem Solving

Advanced

Resolved technical issues and guided clients through troubleshooting processes, enhancing service reliability.

Languages: English & Spanish

Intermediate

Communicated effectively with bilingual clients, supporting a wider customer demographic.

Languages

English

Full Professional Proficiency

Spanish

Full Professional Proficiency

See Full Skillset on CazVid

2017 - 2018

Customer care associate

Luxottica

Explained policy coverage and member benefits, Data entry

2018 - 2023

Health care representative

Florida Blue

Advising with policy and benefits information, Processing medical claims, Booking appointments., Processing change of primary care physicians, Assisting customers using the company website, Processing payments

2023 - 2024

Tech Support

Samsung

Performing trouble shooting, Data entry, Setting service orders

2024 - 2025

Inbound / outbound associate

Lisisnki Law Firm

Inbound/outbound sales, Providing information about the company and services available., Guiding the customer on the setting an appointment process

View Complete Work History

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Universidad tecnológica de Santiago UTESA

Social communication