Victoria - Customer Service Specialist with 5+ years of client support expertise

Handled customer inquiries, problem resolution, and support across multiple platforms.

Utilized tools like Zendesk, Salesforce, and communication platforms to assist clients effectively.

Generated and reviewed financial statements related to accounts receivable status.

Managed account inquiries and billing discrepancies to ensure client satisfaction.

Conducted, maintained, tested and repaired equipment’s that is used to make payment., Resolved Customers problems, improved operations and provided exceptional client support., Reviewed and solved account and billing discrepancies., Generated financial statements and reports detailing account receivable status.

Provided the customers with FedEx Tracking number., Provided the customer with a solution on the delivery process of their packages., Gave them a clear answer about the time their packages will be received.